Send feedback or get support

SteadyOn has two ways to reach the team. Both are in the top bar.

Feedback button

The Feedback button (heart-message icon) is for anything you’d say casually — feature requests, comments, “this thing is confusing”, “I love this”, “X would save me an hour a week”.

1. Click the Feedback icon in the top bar.
2. (Optional) Add a subject.
3. Write the message.
4. Click Send.

The message goes straight to the team’s inbox as an email, with your address as the reply-to so we can write back. Nothing is created in your workspace.

Support button

The Support button (question-mark icon) is for getting help with a problem — something broken, a question about how to do something, a request for an admin override.

1. Click the Support icon.
2. Fill in subject and details.
3. Click Submit.

A support case is created and you’ll get a reply by email when the team picks it up.

Which to pick

• “I love the new dashboard” → Feedback.
• “I think this would be better if…” → Feedback.
• “I found a typo” → Feedback is fine.
• “Something is broken” → Support.
• “I can’t sign in / I’m locked out” → Support.
• “How do I do X?” → Support (and check the docs first).

See also

• The docs site — most “how do I” questions are covered.